The Clark House Nursing Center at Fox Hill Village, a joint venture partner with PCC, has been honored with a 2008 Excellence in Action for Customer Satisfaction award by My Inner View, publishers of the annual National Survey of Resident and Family Satisfaction in Nursing Facilities. This prestigious award recognizes nursing homes that have committed to making continuous quality improvement a priority in order to better serve their residents.
Chris Wasel, Executive Director at Clark House, said, "We know how important customer satisfaction is to hospitals when making referrals for post-acute care. We are pleased that this award will help demonstrate to them our commitment to excellent care for their patients."
To qualify for this distinction, The Clark House scored in the top 10 percent of facilities where residents and families provided an "excellent" rating when asked what their recommendation of the facility would be to others. My Inner View works with approximately 8,000 senior care and nursing centers nationwide. Of these, fewer than 4 percent received customer satisfaction awards, with The Clark House being one of only six facilities honored in Massachusetts.
The Clark House Nursing Center at Fox Hill Village is located in Westwood, Massachusetts, accommodating 70 residents and includes a 40-bed Alzheimer's Care unit.
printer friendly